Refund policy

Last Updated: October 25, 2025

Every KAT LECHATTOM piece is inspected before it leaves us. If your frames are not quite right, we are happy to help you find the pair that is.

1) 7-Day Exchange (Orders in Lebanon)

Within Lebanon, you may exchange your frames within 7 days of delivery for another style.

Frames must be unworn, with lenses free of marks, and returned in the original KAT LECHATTOM box with all accessories.
To arrange an exchange, contact us on WhatsApp at +961 71 976 231 or at support@katlechattom.com with your order number.
Courier fees for collecting the returned frames and delivering your new pair are paid by the customer.
You may choose a frame of equal or higher value. If your new frame is priced higher, the difference is paid by card through a secure payment link or in cash on delivery.
Exchanges are available once per order and apply to both card and cash-on-delivery orders.

Exchanges are not available on international orders, sale items or gift cards. We do not offer cash refunds for change of mind, style or fit.

2) Shipment Not Received (Prepaid Orders)

If your prepaid order does not arrive within the stated delivery window, contact us at support@katlechattom.com. We will trace the shipment with our delivery partner. If it is confirmed lost or undeliverable, we will issue a full refund to your original payment method.

3) Shipment Received Damaged

If your order arrives damaged, email support@katlechattom.com within 48 hours of delivery with your order number and photos of the outer box, shipping label, inner packaging and the product. Once we have reviewed the claim, we will send a replacement (subject to stock) or issue a full refund for prepaid orders.

For cash-on-delivery orders, if a parcel appears damaged on arrival, please refuse delivery and notify us immediately.

Please keep all packaging until your claim has been reviewed.

4) Not Eligible

Worn frames, or frames with scratched or marked lenses.
Items returned without the original box and accessories.
Normal wear and tear or damage occurring after delivery.
Damage reported after the 48-hour notification window.
Sale items and gift cards.

5) How Refunds Are Issued

Approved refunds are processed to the original payment method. Please allow at least 10 business days after approval for your bank or card provider to post the refund.