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Shipping policy
Last Updated Date: October 25, 2025
At KAT LECHATTOM, we are committed to delivering your order safely and efficiently, wherever you are in the world.
All shipments are handled with care through our trusted logistics partner, Aramex, to ensure a smooth delivery experience.
1. Shipping Coverage
We proudly offer worldwide shipping through Aramex.
Our services include:
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Domestic Delivery (Lebanon) — available with or without Cash on Delivery (COD)
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International Delivery — available to most global destinations via courier service (non-COD)
2. Domestic Shipping (Lebanon)
Delivery Options
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Standard Delivery (Without COD) — Secure prepaid service for customers who pay online at checkout.
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Cash on Delivery (COD) — Payment upon delivery available through Aramex’s Domestic COD Service.
Delivery Time
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1–3 business days depending on location and availability.
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Orders placed after 4 PM or during weekends/public holidays are processed the next business day.
Rates
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Shipping fees are applied according to Aramex’s Domestic Delivery Price List (with and without COD) .
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The exact shipping cost will be displayed during checkout before confirming your order.
3. International Shipping
Service
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All international orders are fulfilled through Aramex Courier Delivery (without COD) .
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Each parcel is assigned a unique tracking number, allowing you to follow your shipment in real time via the Aramex Tracking Portal.
Delivery Time
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Estimated between 3 to 10 business days, depending on destination, customs clearance, and courier network availability.
Rates
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Shipping fees vary by destination, weight, and package size, and are based on Aramex’s International Courier Tariff.
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The total shipping cost is automatically calculated at checkout.
Customs & Duties
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International orders may be subject to import taxes, duties, and customs fees, depending on the destination country’s regulations.
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These charges are not included in the product or shipping cost and are the customer’s responsibility.
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If you refuse to pay duties or taxes and the package is returned, shipping fees and any additional return costs will be deducted from your refund.
4. Processing & Dispatch
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Orders are processed within 1–2 business days after payment confirmation.
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You will receive a shipment confirmation email or SMS once your order has been dispatched.
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All shipments are fully tracked and insured until delivery.
5. Failed Deliveries & Returns
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For COD orders: if delivery is refused or the address is incorrect, the customer may be charged a return shipping fee.
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For prepaid or international shipments: undeliverable parcels will be returned to KAT LECHATTOM after Aramex’s holding period, and re-shipment fees will apply.
6. Lost or Damaged Packages
If your order arrives damaged, incomplete, or is not delivered within the expected timeframe:
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Notify us within 48 hours at support@katlechattom.com.
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We will immediately coordinate with Aramex to investigate and resolve the issue.
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Depending on the situation, a replacement or refund may be issued.
7. Restricted Destinations
Aramex delivers to most global destinations. However, certain regions may be temporarily excluded due to customs restrictions, political limitations, or local delivery regulations.
If your location is not serviceable, our team will contact you directly to arrange an alternative solution.
8. Contact
For all inquiries regarding shipping, customs, or delivery updates, please contact us:
📧 support@katlechattom.com
🌐 www.katlechattom.com